Terms and Conditions – Premium Laundry and Dry Cleaning Services

Welcome to Premium laundry and dry cleaning!

These terms and conditions outline the rules and regulations for the use of CV Premium Laundry Co.'s Website, located at https://premium-laundry-bali.com, as well as the terms and conditions of sale at any of our physical points of service.

By accessing this website, placing an order through any of our channels (website, phone, or in-person), signing any document, making any payment, or simply dropping off items for cleaning—regardless of whether you explicitly agree—you are deemed to have accepted all terms and conditions stated on this page. If you do not agree, do not use our services. Any use of our services implies full and irrevocable acceptance of these terms.

Cookies:

The website uses cookies to help personalize your online experience. By accessing Premium laundry and dry cleaning, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

License:

Unless otherwise stated, CV Premium Laundry Co. and/or its licensors own the intellectual property rights for all material on Premium laundry and dry cleaning. All intellectual property rights are reserved. You may access this from Premium laundry and dry cleaning for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Copy or republish material from Premium laundry and dry cleaning

• Sell, rent, or sub-license material from Premium laundry and dry cleaning

• Reproduce, duplicate or copy material from Premium laundry and dry cleaning

• Redistribute content from Premium laundry and dry cleaning

This Agreement shall begin on the date hereof.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. CV Premium Laundry Co. does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of CV Premium Laundry Co., its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, CV Premium Laundry Co. shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

CV Premium Laundry Co. reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

• The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;

• The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.

• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant CV Premium Laundry Co. a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

• Government agencies;

• Search engines;

• News organizations;

• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

• System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

• Commonly-known consumer and/or business information sources;

• Dot.com community sites;

• Associations or other groups representing charities;

• Online directory distributors;

• Internet portals;

• Accounting, law, and consulting firms; and

• Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of CV Premium Laundry Co.; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to CV Premium Laundry Co.. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

• By use of our corporate name; or

• By use of the uniform resource locator being linked to; or

• Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of CV Premium Laundry Co.'s logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• Limit or exclude our or your liability for death or personal injury;

• Limit or exclude our or your liability for fraud or fraudulent misrepresentation;

• Limit any of our or your liabilities in any way that is not permitted under applicable law; or

• Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Sales and Service Terms and Conditions

Please read this section carefully.
By using our services, you acknowledge and accept all of the following terms and conditions related to sales and service. These terms are binding for every customer regardless of whether the service was ordered online, by phone, or in person.

1. Laundry and Dry Cleaning Services

1.1 We provide laundry and dry cleaning services specializing in the care of hotel linens, uniforms, and household fabrics.

1.2 While we strive to maintain the highest standards of quality, cleanliness, and care, we are not responsible for any damage or discoloration caused by pre-existing conditions in the garments or linens.

1.3 Customers are advised to inspect and separate garments according to fabric type and color before collection. We are not liable for any effects (e.g., color fading or damage) that occur due to incorrect sorting or failure to provide accurate garment information.

2. Ordering and Collection

2.1 Customers can schedule laundry services via our official website, phone, or through our customer service team. Full and accurate contact details must be provided for all service bookings.

2.2 We will arrange pick-up and delivery based on the schedule agreed upon at the time of order. If there are any changes, customers must notify us at least 24 hours in advance. Failure to notify us may result in additional fees or delays.

2.3 If no one is available at the scheduled pick-up or delivery time, a re-scheduling fee may be applied. We reserve the right to charge additional fees for re-delivery or late cancellations.

3. Pricing and Payment

3.1 Prices for laundry and dry cleaning services will be provided at the time of order, and they are based on the weight, fabric type, and specific garment care requirements.

3.2 All payments must be made upon completion of the service, either in cash or via the available payment methods listed on our platform.

3.3 Any additional fees (e.g., urgent orders, express service, pick-up/delivery outside the designated areas) will be communicated upfront, and customers are responsible for paying these fees.

4. Garment Responsibility

4.1 Customers are required to check all pockets and remove personal items from garments before sending them for laundering. We are not liable for any lost or damaged personal items left inside garments (e.g., jewelry, cash, keys).

4.2 We recommend using eco-friendly or reusable bags when providing garments for cleaning. This helps reduce unnecessary waste and supports our sustainability efforts.

4.3 Although we handle all garments with care, certain fabrics (e.g., delicate, high-end, or specialty garments) may require specific washing instructions. Failure to provide such instructions may result in damages for which we are not responsible.

4.4 Storage and Abandonment of Garments. We will hold cleaned garments for a maximum of 3 months from the completion date of the cleaning service. If the customer fails to collect the garments within this period, and our efforts to contact them are unsuccessful, we will consider the garments abandoned. At that point, CV Premium Laundry Co. reserves the right to retain ownership of the garments and dispose of them as deemed appropriate. No further claims can be made once the garments are considered abandoned.

5. Washing Process

5.1 We adhere to high industry standards for washing, drying, and dry cleaning to ensure the quality and safety of your clothes.

5.2 We will not be held responsible for damages caused by force majeure (e.g., natural disasters, third-party actions) or by the customer's negligence in providing garment care instructions.

5.3 Although we take all possible measures to avoid damage, minor issues such as normal wear, small tears, or slight fading may occur due to the age or condition of garments, for which we are not responsible.

6. Delivery

6.1 Upon completion of the laundering process, cleaned garments will be delivered to the customer’s address based on the agreed schedule.

6.2 If no authorized person is present at the delivery address, we are not responsible for any loss or misplacement of garments after delivery. Customers must ensure someone is available to receive the garments at the delivery time.

6.3 In cases where pick-up and delivery addresses differ, delivery charges will be adjusted and agreed upon with the customer before processing.

7. Returns, Claims, and Refunds

7.1 Upon delivery, customers are encouraged to check and count all garments immediately. Any discrepancies or claims must be reported within 24 hours of receipt including unboxing video(s). After this time, we will not be held liable for missing or damaged items.

7.2 If a garment is damaged during the washing or dry cleaning process, and it is determined to be due to our procedural error, we will offer a refund or compensation up to five (5) times the cost of the laundry service.

7.3 Garments that are received with pre-existing damage or defects will not qualify for refund or replacement.

8. Cancellations and Delays

8.1 To cancel an order, customers must notify us at least 24 hours before the scheduled pick-up time. Cancellations after this time may result in a cancellation fee to cover any logistical costs.

8.2 If a cancellation is made after the garments have already been collected, additional fees may be incurred to cover pick-up, processing, and handling costs.

9. Payment Terms

9.1 Standard payment terms require full payment upon completion of the laundry service and prior to delivery. Customers will receive an invoice and payment receipt via email upon payment.

9.2 A 50% deposit may be required for large orders or long-term contracts (e.g., for hotels, airlines, gyms), with the remaining balance due upon order completion.

9.3 If a customer has not made full payment within 15 days after completion, we reserve the right to automatically charge the outstanding amount through the payment method provided.

10. Service Limitations

We cannot be held responsible for any problems arising from the use of third-party services or recommendations (e.g., third-party delivery, repair services). We encourage customers to carefully evaluate third-party providers they engage with.

11. Confidentiality and Data Protection

This information may contain confidential and/or privileged material and is only transmitted for the intended recipient. Any review, re-transmission, conversion to hard copy, copying, reproduction, circulation, publication, dissemination or other use of, or taking of any action, or omission to take action, in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you have received this message in error, please contact the sender and delete the material from any computer, disk drive, diskette, or other storage device or media. The data in the quote or invoice or any other documents received from Kaltimber are confidential and intended only for the person to whom it was addressed. Any form of sharing will be reported to the authorities for further processing in accordance with applicable laws, including Indonesian Law No. 11 of 2008 on Electronic Information and Transactions (ITE Law) and its amendments.

12. Consent to Use Name, Quotes, and/or Photos

I hereby grant CV Premium Laundry Co. the absolute and irrevocable rights to use my name, company name, quotes, and/or photos and images on the Internet (World Wide Web), in print publications, video, and multimedia presentations, and/or for any purpose, which may include, but is not limited to, display, public relations, marketing, or designs.

I understand that my name and/or the images may be used for display or advertisement for the website and/or other published materials. I waive the right to inspect or approve the images prior to their usage and understand that they may be modified for use as design elements. By agreeing to these terms, I give CV Premium Laundry Co. the right to use my name and images for promotional purposes without further approval.

This agreement applies to all orders, including those paid in cash or without prior invoice, as every customer is expected to have read and agreed to these Terms and Conditions before availing of any service.

This is a permanent licensing agreement that grants CV Premium Laundry Co. the right to use any images, quotes, and/or my name or company name for marketing and promotion. I agree not to hold CV Premium Laundry Co. responsible for the use or misuse of my name, quotes, or images.

I agree to hold harmless CV Premium Laundry Co. from any claims arising out of or in connection with the use of these photographs, images, quotes, or reproductions, including any editorial or commentary that may accompany them. I will not hold CV Premium Laundry Co. liable for any errors, negligence, or misuse in the editing or displaying of such images or quotes. I have read this agreement and fully understand its contents.

If you do not wish to grant these rights, please notify us by email prior to any service agreement, invoice signature, cash payment, or any other form of transaction.

13. Scope of Application

These terms and conditions apply to both the use of CV Premium Laundry Co.’s website and any purchases, orders, or transactions made in any of our physical stores or points of sale. By signing, paying, or simply dropping off clothes for cleaning—whether or not payment or a signature is made—you agree to all the rules and terms set forth herein.

14. Express Service Policy

A service is considered "express" when laundry is completed within 24 hours (except national holidays) of being officially received by one of our front desk office representatives. It is the customer’s responsibility to ensure that the laundry is handed over to a qualified staff member at the front desk. Employees wearing a Premium Laundry t-shirt who are not part of the front office team are not authorized to receive laundry. CV Premium Laundry Co. is not liable for any laundry given to unauthorized personnel.

15. Governing Law

All sales and services are governed by the laws of the Republic of Indonesia, including but not limited to Law No. 8 of 1999 on Consumer Protection and Law No. 11 of 2008 on Electronic Information and Transactions (ITE Law) and its amendments.

16. Public Communications and Defamation Clause

Any public comment, review, or content published on social media, websites, or public forums that misrepresents actual customer experience, violates these terms, or is intended to harm CV Premium Laundry Co.'s reputation will be subject to legal action. Defamation, libel, and slander are prosecutable offenses under Indonesian law.

Legal actions for defamation or unauthorized disclosures will be handled by our legal partner:

Mr. Yogi – MURTI LAW

Attorneys & Counselors at Law

JL Raya Celuk, Kecamatan Sukawati, Kabupaten Gianyar, Bali 80582

Email: murtilawfirm@gmail.com

Phone: +62 857 3812 4674

We reserve the right to pursue legal and financial compensation for damages caused by false or defamatory content.

17. Operational Liability and Internal Policy

- If a dispute arises over the number of garments received, the delivery receipt issued at drop-off is deemed final.

- We are not liable for clothing shrinkage, color fading, or loss of valuables left in pockets or with garments.

- Claims regarding damage are only accepted at the time of return.

- Liability for loss or damage is limited to 1 time the service cost of the item in question.

- Items not collected within 30 days of completion will be considered abandoned and CV Premium Laundry Co. will not be responsible for them.

- We accept no liability for events classified as force majeure, including but not limited to fire, riots, or natural disasters.

- All claims must be supported by the original service receipt.

18. Conduct, Surveillance, and Legal Use of CCTV Recordings

18.1 For the safety of our staff, customers, and business operations, CV Premium Laundry Co. uses CCTV surveillance across all physical premises, including reception areas, drop-off/pick-up counters, and staff zones. All activities are monitored and recorded in compliance with applicable privacy and data protection laws.

18.2 Any unlawful behavior, including but not limited to:

• Theft,

• Lying or making false statements,

• Attempts at extortion,

• Aggressive behavior,

• Requesting discounts under threat of bad reviews, or

• Any form of coercion, harassment, or public defamation

will be recorded via CCTV and may be used as legal evidence in police reports, legal proceedings, or public complaints.

18.3 CV Premium Laundry Co. reserves the right to pursue legal action and to submit CCTV evidence to our legal counsel (MURTI LAW) and Indonesian authorities in response to any incident intended to damage our reputation, intimidate our staff, or unlawfully obtain discounts or services.

19. Acceptance of Terms Without Signature

19.1 By using our services in any form—including but not limited to dropping off garments, scheduling a pick-up, or making a verbal confirmation—you are deemed to have read, understood, and agreed to these Terms and Conditions, even if no written signature or formal acknowledgment is provided.

20. False Claims and Fraudulent Reports

20.1 Customers found to be making false claims, fabricating complaints, or staging damage to garments for the purpose of obtaining refunds, free services, or compensation will be subject to immediate suspension of services and may face legal action for fraud and defamation.

20.2 CV Premium Laundry Co. reserves the right to report such activities to local authorities and to pursue full financial recovery for any losses incurred, including legal and administrative costs.

21. Refusal of Service

21.1 CV Premium Laundry Co. reserves the right to refuse service to any customer who:

• Behaves aggressively toward staff,

• Repeatedly violates company rules,

• Attempts to manipulate or extort through false threats or online reviews,

• Causes disruption or damage to company property.
  
  

22. Force Majeure (Expanded)

22.1 CV Premium Laundry Co. is not liable for any delay, loss, or damage arising from events beyond our reasonable control (force majeure), including but not limited to:

• Natural disasters,

• Power failures,

• Governmental actions or restrictions,

• Epidemics or pandemics,

• Civil unrest or terrorism.
  
  

23. Legal and Jurisdiction Clause

23.1 All legal disputes arising from these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Bali, Indonesia.